Return Policy: At Crystal Shine Express, we are committed to providing quality beauty, skincare, and wellness products.
1. Eligibility for Returns
Customers may request a return if they receive a wrong, damaged, defective, or incorrect product.
2. Return Period
Return requests should be made within 48 hours of receiving the order. Please contact us promptly with your order details and clear photos of the product and packaging.
3. Product Condition
For hygiene and safety reasons, skincare, cosmetics, personal-care, and wellness products must be unused, unopened, and in their original packaging, unless the product was received damaged or defective.
4. Wrong or Damaged Items
If we send you the wrong product or your order arrives damaged, please contact us immediately. Where the return is approved, we may offer a replacement or refund, subject to verification.
5. Non-Returnable Items
Opened or used products, products damaged through customer misuse, and items without their original packaging may not be eligible for return.
6. Refunds
Approved refunds will be processed after the returned product has been received and inspected. Delivery charges may be non-refundable unless the return resulted from an error on our part.
7. How to Request a Return
Contact Crystal Shine Express with your order number, reason for the return, and supporting photos where applicable. Our team will guide you through the return process.
We reserve the right to assess each return request and determine eligibility according to this policy.