Effective Date: 29 September 2026
Crystal Shine Express respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.
When you place an order, contact us, or use our website, we may collect information such as:
Full name
Phone number
Email address
Delivery or billing address
Order and transaction details
Product preferences and enquiries
Information you voluntarily provide through contact forms, WhatsApp, or other communication channels
We may also collect basic website usage information, such as browser type, device information, and pages visited, to help us improve our website and services.
We may use your information to:
Process and confirm your orders
Arrange product delivery
Communicate with you about your orders and enquiries
Provide customer support
Process payments through available payment providers
Send important service or order notifications
Improve our products, website, and customer experience
Send promotional information where you have agreed to receive it
Payments may be processed through third-party payment providers. Crystal Shine Express does not intentionally store your complete card or other sensitive payment credentials on its own website unless specifically required and securely supported.
Payment providers may process your information according to their own privacy policies and security practices.
We do not sell or rent your personal information.
We may share necessary information with trusted service providers where required to operate our business, such as:
Delivery and courier companies
Payment service providers
Website and technology service providers
Customer support or communication platforms
We only share information that is reasonably necessary for the relevant service.
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and enhance your browsing experience.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
Depending on applicable law, you may have rights concerning your personal information, including the right to:
Request access to information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Withdraw consent for certain communications
Ask questions about how your information is collected and used
To make a privacy-related request, please contact Crystal Shine Express using the contact details provided on our website.
Our website may contain links, payment services, social media integrations, or other third-party services. Crystal Shine Express is not responsible for the privacy practices of third-party websites or platforms.
We encourage you to review the privacy policies of those services before providing them with personal information.
Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or guardian.
Crystal Shine Express may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updated version will be published on this page with a revised effective date.
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact Crystal Shine Express through the contact details provided on our website.
Crystal Shine Express
Beauty, Wellness & Personal Care
